We understand that things can come up. We value your time, and know you value ours too. In the event you need to cancel your appointment, please be sure to notify us no later than 24 hours before your scheduled appointment. Failure to notify in time will incur a cancellation fee. To ensure our cancellation policy is upheld we require a credit card to book any appointment. Any appointment not cancelled within 24 hours of the scheduled date and time falls under our cancellation policy protocol. You will be charged 50% to your card on file of what the scheduled services were valued at. A no show/no call will be charged the service amount in full and will not be allowed to book online or future reservations. If you have any questions regarding this policy please communicate them before committing to an appointment.
Saved Payment Method:
All guests' payment methods are safely and securely stored on file using our POS system. Our POS system uses Stripe, the world’s leading secure and PCI compliant online payment processor.
Evolve by Tara and CO Product Return Policy:
A very lightly used Evolve by Tara and Co hair product may be returned by the next scheduled appointment you have with one of our stylists. Make sure to reach out to us with your concerns as soon as possible after using the product.
Confidentiality and Privacy:
Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.